Frequently asked questions.
Quick answers before you call. Anything missing? Ask us.
How much does tax preparation cost?
Individual returns start at $150. Business returns are quoted before any work begins, so you always know the price up front.
What do I need to bring?
Typically a photo ID, Social Security numbers for you and your dependents, your W-2s and 1099s, last year's return if you have it, and bank details for direct deposit. Self-employed clients also bring income and expense records. We will confirm your exact list on your call.
Can I file with you without coming in?
Yes. We offer virtual filing. We will show you how to share your documents securely, and please do not send Social Security numbers or documents by text or through the website form.
How does credit coaching work?
We review your reports from all three bureaus with you, build a personal plan, help you dispute inaccurate items and coach you along the way. We cannot promise a specific score, and you always have the right to dispute errors yourself at no cost.
Where does the mobile notary travel?
We come to homes, offices, hospitals and care facilities by appointment, including evenings and weekends. Call or send a request with your location and we will confirm.
What are your hours?
Tax season: Monday to Saturday 9 AM to 8 PM and Sunday 10 AM to 5 PM. Off-season: Monday to Friday 9 AM to 6 PM. Notary visits are by appointment, evenings and weekends.
How fast will I hear back?
Send a request any time and we will call or text you back. Most consultation calls take about 15 minutes.
Still have a question?
Tell us what you need and we will call or text you back.
Prefer to talk? Call (888) 561-7443
Please do not enter Social Security numbers, bank details or tax documents here. We will show you how to share them securely.
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